In case you are a site owner, a problem can always occur and it does not necessarily need to be related to the hosting service. For example, something could go wrong when you update an Internet application or some vital content could be edited or erased by chance. Whatever the essence of the problem may be, you’ll have to touch base with the respective technical support team and request them to restore a backup or to assist you in dealing with the problem that you’re having. How quickly they’ll do this will determine the interval of time that your websites will be unavailable. For particular sites such as community websites or online shopping portals, a protracted downtime duration often means losing visitors and money. This is why, it is of prime importance that you use the services of a web hosting company that offers not only a good customer service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting plans feature a sixty-minute response time guarantee, which means that no matter what question or difficulty you may have, we will always be there to lend a helping hand. In reality, it seldom takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our technical support staff reps will be at your disposal 24x7, even on holidays and weekends, which implies that you’ll receive quick assistance anytime you need it. We understand precisely how precious time can be, so by the time we reply to your support ticket or e-mail, we will have investigated the issue and, in case we haven’t sorted it out, we’ll give you more information on what you have to do on your end, if the situation necessitates this. With our support services, you can be sure that there will be somebody to help you momentarily, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take full advantage of our really fast support service. You’ll receive a response to any trouble ticket posted from the web hosting Control Panel or email sent to our tech and client support team within the hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes considerably less time to examine and rectify a problem. We’ll give you more information if the solution entails something that should be done on your end. If you touch base with us during official holidays or weekends, the response time will be the same and due to the fact that our support team will be at your service 24-7-365, you’ll obtain instant help for practically any billing, technical or general issue irrespective of the hour at which you contact us.