A 1–Hour Support Ticket Response Time Guarantee
Each help request you submit to us will be responded to within maximum sixty minutes. If your trouble ticket or e–mail needs additional assistance from a server admin, we will without delay forward it and leave a note to notify you that your issue is being worked on. If you order the Optional Admin Services package, any of the server administration services included there will be carried out at a time of your liking.
A Premium–Quality Tech Support Service
We’ll be at your disposal 24/7 to answer any queries that you may have pertaining to our Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require help with server management procedures, you can take a glance at our Optional Admin Services package, which includes backup storage space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
An Intuitive Help Section
Each dedicated web hosting plan is equipped with our free Control Panel, which features a circumstantial knowledge base plus a set of step–by–step video tutorials. Whenever you require help with the Control Panel, just press the Videos or Help buttons in the upper right corner.