24/7 Customer Support
Find out more about what ‘customer support’ signifies in the hosting community and about the different support varieties.
Being able to get in touch with your cloud hosting company when you have any sort of questions or encounter any difficulties is really important and how fast they will reply and take action is often essential, especially if your website is business-oriented, as more downtime can often mean losing potential customers. The support options are usually one way to recognize genuine suppliers from resellers. The latter in most cases answer just to e-mails or support tickets and you may need to wait for a whole day or maybe more so as to get a response. In case your trouble calls for several replies, you could end up losing days in order to have a problem solved. With a legitimate and trustworthy web hosting provider, you will be in a position to contact the support team at any time and get an instant response whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting plans
come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our solutions before you make a purchase or you are an existing client and you have any question or a difficulty, you can contact us anytime, including holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any troubles which need extra time to research and take care of. Unlike a number of other website hosting providers, our trouble tickets come with a warranted max reply time of only one hour, so whatever your issue is, it will be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you get a semi-dedicated server
account from our company since we have phone and live chat support for billing, pre-sales and general questions. Our representatives can assist you to pick the ideal plan or give you info about our servers, so as to verify whether the system requirements for your websites are met. In case you're a current client, you'll also be able to contact us via email or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that whenever you use these 2 methods of communication, you'll get a reply within no more than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other service providers, even big ones, you will be able to compare the reply time since it usually takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from our company, you'll be able to contact us 24/7 for any server-related issue or forvarious problems or questions regarding the pre-installed software the server comes with. In case you haven't acquired your VPS server
package yet, you'll be able to learn much more about our services by giving us a phone call or by using the live chat service. For more tech problems, you are able to send an e-mail or open a support ticket from your billing Control Panel and you will get support within less than an hour regardless of the time of the day, even on weekends and holidays. The typical answer time normally doesn't exceed 30 minutes. If you're looking for assistance with third-party software, you're able to use the Managed Services upgrade which you can add to each VPS plan and our admins will help you with any installation or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server
from us, you'll be able to get in touch with us at any time using different channels and the maximum time that you will have to wait for a reply is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the apps which are pre-installed on the server. To contact us about a technical issue, you will be able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of common questions or you would like to know more about our web hosting solutions before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. When you'd like to have assistance with third-party software that you can't install or operate efficiently, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.