Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their pluses and minuses. Find what makes them different from other types of support channels.
If you’ve purchased a hosting plan and you’ve got certain queries connected to a specific function/feature, or if you’ve come across a certain difficulty and you require assistance, you should be able to touch base with the respective client service staff. All hosting providers deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, due to the fact that the quickest way to fix a problem most often is to use a ticket. This mode of correspondence renders the responses exchanged by both sides easy to track and allows the help desk support team representatives to escalate the situation in case, for instance, a sysadmin should interfere. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you have to use at least 2 different accounts to get in touch with the help desk support team and to actually administer the hosting space. Non-stop switching between different accounts could sometimes be a burden, not to mention the fact that it requires quite a lot of time for most web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting plans
come with an integrated ticketing system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the exact same place – invoices, website files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different systems. If you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a couple of clicks without ever logging out of your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a number of informational articles, which will provide you with additional information and which may help you resolve any given issue even before you actually send a ticket. We guarantee a response time of no more than one hour, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated servers
, which means that you won’t need a different platform to contact our help desk support staff – you can do this on the spot in the event that you encounter a challenge. Submitting a new ticket takes several clicks of the mouse and finding an older one is just as easy. With our clever search functionality, you can quickly find any ticket that you have already sent. You can submit a ticket at any given time since our customer service team members are at your disposal 24x7 and reply in less than one hour, although it seldom takes this much to obtain support. With Hepsia, you’ll have everything in a single place and you can just forget about logging in and out of 2 or more platforms to troubleshoot a simple issue.