Despite the fact that this isn't the keyaspect for you to recognize a trustworthy cloud hosting supplier from a bad one and a reseller from a real supplier, the option to call and talk to a live person is a sign that you are not dealing with a one-person service provider and that you can get in touch with somebody when you're in need of assistance. The phone support for web hosting services may vary from standard to professional, so the problems that can be resolved with a phone call differ depending on the particular service provider. Generally, these issues are simpler and feature billing or first level tech issues as more complex matters generally require a support ticket where both you and the administrators can follow what's going on with a given situation. Still, the option to phone call your supplier will save you a lot of time and efforts for the countless small issues which may eventually appear when you manage your web hosting account.
Phone Support in Cloud Hosting
All our cloud hosting packages offer telephone support fourteen hours a day even on public holidays, so that if you do not have an account yet, you're able to give us a call and find out more about our services or whether we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to contact the phone number that is nearer to you. If you're an existing customer, we will help you in a timely manner with all of the general and billing issues as well as with numerous technical matters in order to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk with a live person and get things done promptly. Of course, some matters simply cannot be managed on the telephone, so if this is the case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours daily as part of the support services for every single semi-dedicated server package that we provide. Since some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such a problem, still for any billing, general or small-scale technical issues you can always call us and we'll help you in a timely manner so as to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you can find out whether you can host your internet sites on our high-tech cloud platform or you can receive any other general info on our semi-dedicated services. We have local phone numbers in the USA, the United Kingdom and Australia plus an international number, so that you can call the one that is closer to your region.