When your website hosting service provider supplies live chat support, you are able to speak to an agent in real-time and learn useful info or get an issue resolved in a timely manner. The advantage of using chat instead of calling to talk with a live person is that you'll need only a computer with Internet access, so you won't pay any charges in the event that you are in a different country or state. Furthermore, it will be easier to copy and paste data for example domain names, usernames or error messages in other words details that are sometimes difficult to share with the other party over the phone. The real-time chat is also a considerably faster way to contact the web hosting provider's support crew as compared to using a ticketing system. What's more, in case some issue requires a little more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, therefore you won't lose time - something that's not possible when you're on the telephone.