When your website hosting service provider supplies live chat support, you are able to speak to an agent in real-time and learn useful info or get an issue resolved in a timely manner. The advantage of using chat instead of calling to talk with a live person is that you'll need only a computer with Internet access, so you won't pay any charges in the event that you are in a different country or state. Furthermore, it will be easier to copy and paste data for example domain names, usernames or error messages in other words details that are sometimes difficult to share with the other party over the phone. The real-time chat is also a considerably faster way to contact the web hosting provider's support crew as compared to using a ticketing system. What's more, in case some issue requires a little more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, therefore you won't lose time - something that's not possible when you're on the telephone.
Live Chat Support in Cloud Hosting
As a part of the support services that we provide for our Linux cloud hosting plans, we've live chat support that is online each and every day, even on holidays. You can contact us regardless of whether you already have an account or not, considering that we will help you with nearly anything, ranging from providing you with general information about our solutions in case you are not a customer yet and you are thinking about obtaining one of the plans, to helping you with installing an e-mail account in an email client. Some issues are more complicated and time-consuming, therefore you will have to take advantage of the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is available to all our future and active customers. In case you're searching for a new web hosting account, you will be able to chat in real time to one of our representatives and obtain more information about our semi-dedicated servers in order to select the optimal plan for your sites. If you already own an account with us, we can support you in a timely manner with billing, general and 1st level technicalissues. Although sometimes you will have to open a support ticket since there are things that cannot be resolved on the live chat, we can assist you with numerous common tasks, for example installing an email account in an e-mail client or forwarding one domain name to another. This way, you'll benefit from timely assistance and you will save plenty of time.