Lots of people who begin using their first hosting account, or change companies, typically have queries in regards to how particular operations are done or bump into problems when setting up different things like emails, website settings, etc. This is the reason why, lots of web hosting providers have prepared documentation with the most standard questions and problems so as to help their clients obtain info quickly and easily. Consequently, the customer care team can spend more time on real issues that particular customers may be facing, because the solution for the smaller things will already be available on the Internet and customers will be able to handle them without having to contact the customer care team. Having comprehensive documentation is essential, particularly for new users without any past experience whatsoever, because the web hosting service entails a huge number of features and lots of people can become confused about what to do. A good knowledge base can both help you accomplish the things that you want and get to know how the hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
All Linux cloud hosting plans that we offer feature an exhaustive knowledge base where you can find all you need to know with regards to your hosting account. Irrespective of whether you’re intending to create a new MySQL database, to forward a domain name using an .htaccess config file or to create an email account on your desktop computer or phone, you can simply read our step-by-step help articles and all the info that you need will be there. When you open a certain section of your Hepsia Control Panel, you’ll see articles that are relevant to the features that you can access through it. In case you’d like to check the complete collection of articles and get familiar with all the features that Hepsia offers, or only to read generic information about the web hosting service, you can examine the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our utmost best to cover any problem that you might face, but if you don’t find the information that you are searching for, you can always get in touch with us, as our client care team representatives are available to you day and night.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers feature detailed online documentation where you will see information about all the features that our in-house developed Hepsia Control Panel offers, together with solutions to various questions and problems that you may encounter. All user guides offer step-by-step specifications, so you won’t have to worry about overlooking something in case you’re aiming to export a database, for instance. The troubleshooting articles encompass a variety of different likely causes of certain issues and the solution for each and every one of them, so in case you aren’t able to send emails although you have the right SMTP settings, for example, you can quickly discover what the reason might be and fix the problem with several clicks in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find relevant articles in each section. If you’d rather check out all help articles, click on the Help link, which is located in the upper right-hand corner of the Control Panel.